Effective Date: August 3, 2025
Website: https://thepluvia.com
Business Name: The Pluvia

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using our website or making a purchase from The Pluvia. By accessing or using any part of our website, you agree to be bound by these Terms.

If you do not agree to all the Terms, then you may not access the website or use any of our services.

1. General Overview

These Terms apply to all visitors, users, and customers of The Pluvia. We reserve the right to update or change these Terms at any time without prior notice. Your continued use of the site after changes are posted constitutes your acceptance of the revised terms.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or using the site under parental/guardian supervision.
  • You are legally capable of entering into binding contracts.
  • All personal and payment information you provide is accurate and current.

3. Products & Pricing

  • All product descriptions, images, and prices are subject to change without notice.
  • We reserve the right to discontinue any product at any time.
  • Prices listed are in Indian Rupees (INR), unless otherwise stated.
  • We make every effort to display products as accurately as possible, but we cannot guarantee exact color or design representation due to screen differences.

4. Orders & Payment

  • Orders are only confirmed upon receipt of full payment.
  • We accept payments via secure payment gateways (e.g., Razorpay, PayPal, etc.).
  • We reserve the right to cancel or refuse any order at our discretion (e.g., due to stock issues, pricing errors, suspicious transactions).
  • Once an order is placed, changes or cancellations may not be possible.

5. Shipping & Delivery

  • Delivery timelines vary depending on location and availability.
  • We aim to dispatch all orders within 1–3 business days.
  • The Pluvia is not responsible for delays caused by courier companies or unforeseen circumstances.
  • Any shipping costs or duties are mentioned at checkout.

6. Returns & Refunds

  • Due to the personal nature of perfumes and fragrance products, returns are generally not accepted unless the product is defective or damaged.
  • For more details, please refer to our Refund Policy.

7. Intellectual Property

All content on this website — including text, images, logos, product descriptions, and branding — is the intellectual property of The Pluvia. Any unauthorized use, reproduction, or distribution is strictly prohibited.

8. User Accounts

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your login credentials.
  • You agree to provide accurate and updated information.
  • We reserve the right to suspend or terminate accounts for violating these Terms.

9. Privacy Policy

Your use of the website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.

10. Limitation of Liability

To the fullest extent permitted by law:

  • The Pluvia shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our website or products.
  • Our total liability for any claim related to our products or website shall not exceed the amount paid by you for the specific order.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in [Your Business Location, e.g., Mumbai, Delhi, etc.].

12. Contact Information

If you have any questions or concerns regarding these Terms, please contact:

The Pluvia
Email: support@thepluvia.com
Website: https://thepluvia.com