Effective Date: August 3, 2025
Website: https://thepluvia.com

At The Pluvia, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us online.

1. Information We Collect

When you use our website or make a purchase, we may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, shipping address, billing address.
  • Payment Information: Credit/debit card details or other payment information (processed securely via third-party payment processors).
  • Order History: Products purchased, order date, order value.
  • Technical Data: IP address, browser type, device information, and pages visited.
  • Communication Data: Emails, chats, or customer service interactions.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Manage your account and provide customer support
  • Send transactional emails and shipping updates
  • Improve website experience and performance
  • Send marketing emails (only with your consent)
  • Prevent fraud and secure our website

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Understand how visitors use our website
  • Remember your preferences
  • Provide a personalized shopping experience
  • Analyze site performance

You can manage or disable cookies through your browser settings.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your data with trusted partners only to the extent necessary for:

  • Payment processing (e.g., Razorpay, PayPal, Stripe)
  • Order shipping and delivery (e.g., courier companies)
  • Marketing and email communication (e.g., Mailchimp)
  • Website hosting and analytics (e.g., Google Analytics)

Each third party is obligated to keep your information secure and confidential.

5. Data Security

We implement appropriate security measures to protect your personal information, including:

  • Secure socket layer (SSL) encryption
  • Firewalls and access control
  • Regular site security updates

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute data security.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications
  • Request a copy of your stored data

To exercise these rights, contact us at: support@thepluvia.com

7. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. Continued use of our site constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

The Pluvia
Email: support@thepluvia.com
Website: https://thepluvia.com